A structured engagement to design, implement, and operationalise the capability - delivered with clear scope, controlled change, and measurable outcomes.
Talk through your requirements and leave with a clear next-step plan.
Service Overview
Highlights
- Developer-focused coverage of tokens, context windows, and common failure modes
- Prompt design patterns including instruction hierarchy and output constraints
- Introduction to grounding and retrieval concepts with practical examples
- Evaluation basics including test cases, regressions, and acceptance criteria
- Safety and security topics including data boundaries, prompt injection awareness, and logging considerations
Business Benefits
- Give developers a practical understanding of LLM behaviour, limits, and failure modes
- Improve output quality by teaching prompt structure, grounding concepts, and evaluation habits
- Reduce engineering risk by covering safety, security, and data boundary considerations
- Accelerate delivery by using repeatable patterns for API integration and tool calling
- Create a shared vocabulary so teams can design and review LLM features consistently
Typical use cases
- Engineering teams building LLM-enabled features or internal assistants
- Developers integrating LLM APIs into applications and workflows
- Teams needing consistent patterns for prompts, evaluation, and guardrails
- Organisations training developers before starting an AI pilot
- Product teams collaborating with engineers on LLM capability delivery
Objectives & deliverables
What Success Looks Like
- Confirm scope boundaries, prerequisites, and success criteria
- Implement the capability safely with appropriate change control
- Validate functionality and operational impact
- Document configuration and decisions for long-term supportability
- Provide a clear next-steps backlog for ongoing improvement
What You Get
- Defined scope and success criteria
- Implemented capability/configuration within agreed scope
- Validation notes and acceptance summary
- Documentation/handover notes relevant to the service
- Backlog for next-phase improvements (optional)
How It Works
- Discovery - confirm participant level, preferred tooling, and target scenarios for exercises
- Workshop design - agree agenda, hands-on labs, and example prompts aligned to your stack
- Delivery - run the developer track session (virtual or in-person) with practical build exercises
- Review and validation - walkthrough lab outputs, discuss pitfalls, and confirm learning outcomes
- Handover - provide materials, reference patterns, and next-step backlog for deeper work
Engagement Options
- Core Developer Track - LLM concepts, prompting basics, safety, and hands-on labs
- Extended Labs - additional time for API integration and evaluation exercises
- Team Cohort - run the workshop across multiple developer groups with consistent materials
- Follow-up Clinic - review implementations and reinforce patterns after the workshop
Common Bundles
Customers who use this service often bundle with these services
Adoption Readiness Workshop
Assess adoption readiness through a focused workshop that defines personas, communications, training, champions, and success metrics before rollout.
Migration Planning Workshops
Structured workshops to define migration scope, risks, dependencies, and priorities, producing clear actions and a realistic plan documented.
Documentation Packs & Runbooks
Create professional documentation packs and runbooks that make deployments, migrations and daily operations supportable, auditable and consistent teams.
Licensing Support
Clarify Microsoft Copilot licensing options, prerequisites, and costs, with structured guidance that aligns subscriptions, usage goals, and procurement decisions.
Zendesk Support Setup
Zendesk Support setup covering ticket design, workflows, automations, SLAs, reporting, and operational handover for consistent, measurable support delivery.
ManageEngine Service Desk Enablement
Enable ManageEngine ServiceDesk Plus with configured processes, service catalogue, automation, CMDB, reporting, and operational handover aligned to your service desk model.
Website Hosting, Maintenance & Support
Managed website hosting and maintenance covering patching, monitoring, backups, and content updates to keep sites fast, secure, and reliable.
2nd–4th Line Support (On‑Demand or Retainer)
Senior escalation support for complex Microsoft cloud incidents, providing rapid diagnosis, safe remediation, and clear handover through on-demand or retainer models.

