API & System Integrations

Design and deliver secure, reliable integrations between Microsoft 365, Azure, and line-of-business systems - APIs, events, workflows, and data exchanges that are supportable in production.

Integrations are where most digital programmes either accelerate or stall. When systems don’t talk cleanly - identity, data, and processes fracture across departments, manual work increases, and reporting becomes unreliable. Microsoft positions Azure Integration Services as a portfolio that brings together services such as API Management, Logic Apps, Service Bus, and Event Grid to integrate applications, data, and processes across cloud and on‑prem environments.

LW IT Solutions delivers integrations as a product, not a one-off script. We design the integration architecture, implement APIs and workflows with appropriate security and observability, and establish an operational model so changes are governed, failures are visible, and support is predictable. Whether you need Microsoft Graph integration, Dynamics 365 integration, event-driven processing, or workflow automation across multiple platforms, the goal is the same: a robust integration layer that reduces manual work, improves data consistency, and enables safe, measurable change.

Talk through your requirements and leave with a clear next-step plan.

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Service Overview

Highlights

API, workflow, and event-driven integration patterns selected to fit the use case
Secure authentication and access control aligned to your identity model
Operational visibility with structured logging, tracing, and alerting
Resilience features such as retries, dead-letter handling, and replay where applicable
Documentation and governance so integrations remain supportable as systems change

Business Benefits

Reduced manual effort by automating cross-system processes and data movement
More reliable operations through managed retries, error handling, and clear failure visibility
Improved security and control using governed authentication, authorisation, and API boundaries
Better data consistency by standardising contracts, mappings, and integration patterns
Predictable support through monitoring, runbooks, and defined ownership

Typical use cases

Connecting Microsoft 365, Azure, or Dynamics 365 to line-of-business systems
Replacing fragile point-to-point scripts with a managed integration layer
Automating onboarding, approvals, or fulfilment processes across multiple systems
Event-driven integrations to decouple systems and reduce dependency bottlenecks
Improving reliability where integrations fail silently or require manual intervention

Objectives & deliverables

What Success Looks Like

Expose and govern business capabilities via secure APIs (internal and/or partner-facing)
Automate cross-system business processes with clear ownership and auditability
Move from point-to-point scripts to a managed integration architecture
Enable event-driven processing (publish/subscribe) to decouple systems and improve resilience
Improve data quality and visibility by standardising integration patterns and error handling

What You Get

Integration architecture pack (patterns, boundaries, data flows, and security model)
Implemented integration(s): APIs, workflows, and/or event processing as scoped
Operational artefacts: monitoring/alerting, runbooks, support processes, and ownership model
Documentation: endpoint contracts, workflow diagrams, configuration notes, and change guidance
Backlog: recommended improvements, scaling options, and future integration opportunities

How It Works

Discovery - confirm systems, integration outcomes, constraints, and operational ownership.
Design - select patterns, define contracts, data flows, and security approach.
Build - implement integrations with robust error handling, retries, and logging.
Validate - test functional flow, non-functional behaviours (timeouts, retries), and security controls.
Operationalise - configure monitoring/alerting, create runbooks, and establish change governance.
Handover - knowledge transfer and next-step backlog for enhancements and optimisation.

Engagement Options

Integration Build - Implement a defined integration between systems with production-ready operations
Integration Architecture - Design patterns, contracts, and governance before implementation
Stabilisation - Improve reliability and supportability of existing integrations and workflows
Retained Support - Ongoing change and support for an integration layer with agreed cadence and SLAs

Common Bundles

Customers who use this service often bundle with these services

Logic Apps Integration Services
Design and operate Azure Logic Apps workflows with resilient integrations, connector management, error handling, monitoring, and runbooks for ongoing operations.

Microsoft Graph API Integrations
Build secure Microsoft Graph integrations for Microsoft 365 automation, using app registrations, least privilege permissions, auditability, and documented operational controls.

Azure Functions (Serverless) Delivery
Build secure, scalable serverless solutions with Azure Functions for event-driven automation, APIs, integration workloads, and operational-ready deployments production.

Dynamics 365 Integrations
Design and build Dynamics 365 integrations that deliver reliable data flows, clear error handling, and supportable operations across connected systems.

n8n Workflow Automation
Design and build n8n workflows with secure self-hosting, secrets management, governance, and production-ready automation across integrated systems platforms.