Improve endpoint reliability and user experience using Intune Advanced Analytics - turning device and app signals into practical actions that reduce incidents and raise productivity.
Many endpoint teams are reactive: they respond to tickets and incidents, but lack visibility into the underlying drivers of poor user experience. Common problems - slow startup, application crashes, update failures, and degraded device health - often remain invisible until users complain. Even then, it can be hard to determine whether issues are isolated or systemic, and which remediation action will have the biggest impact. Without credible analytics, improvement efforts become guesswork.
LW IT Solutions delivers Intune Advanced Analytics as an enablement service to help you operationalise endpoint analytics and user experience measurement. We configure the capability (subject to licensing), align it to your device groups and support workflows, and define how insights will be acted on - whether that is targeted remediation, policy changes, application fixes, or update strategy adjustments. The goal is to move from reactive support to measurable improvement, using dashboards and insights that stakeholders trust.
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Service Overview
Highlights
- Visibility into device health, startup performance, and app reliability
- Analytics aligned to Intune device groups and support structures
- Action-focused dashboards rather than raw telemetry
- Defined remediation flow from insight to validated improvement
- Reporting suitable for both operational teams and stakeholders
Business Benefits
- Identify device and application issues before they drive support tickets
- Improve user experience by focusing remediation on measurable problem areas
- Provide credible reporting that helps IT and security teams prioritise effort
- Reduce repeat incidents by addressing underlying causes rather than symptoms
- Support data-led decisions on update strategy, policies, and application changes
Typical use cases
- IT teams struggling to prioritise endpoint issues based on ticket volume alone
- Organisations seeing recurring problems with device performance or updates
- Support functions needing evidence to justify policy or application changes
- Businesses aiming to move from reactive to proactive endpoint management
- Intune estates where analytics is enabled but not used to drive action
Objectives & deliverables
What Success Looks Like
- Gain visibility into device health and user experience trends across the estate
- Identify systemic endpoint issues (startup performance, app reliability, update failures) before they escalate
- Establish a remediation workflow: insight, action, validation
- Improve stakeholder reporting with consistent metrics and dashboards
- Reduce incident volume by addressing root causes rather than symptoms
What You Get
- Enabled and validated Intune analytics capability (within agreed scope and licensing)
- Defined dashboard and reporting approach tailored to stakeholder needs
- Remediation workflow and triage cadence (who reviews what, when, and what actions follow)
- Initial remediation backlog driven by identified hotspots and trends
- Handover pack: configuration summary, runbooks, and continuous improvement plan
How It Works
- Discovery - confirm device scope, support pain points, and reporting requirements
- Readiness check - validate licensing, device eligibility, and data coverage
- Enablement - configure Intune Advanced Analytics for agreed device groups
- Dashboard setup - define views and metrics for operations, management, and security
- Remediation design - establish triage cadence, ownership, and action pathways
- Handover - document configuration, runbooks, and ongoing improvement approach
Engagement Options
- Enable - activate Intune Advanced Analytics and baseline dashboards
- Operationalise - define remediation workflows and reporting cadence
- Improve - analyse trends, drive targeted fixes, and track impact over time
- Review - reassess analytics configuration and metrics as the estate evolves
Common Bundles
Customers who use this service often bundle with these services
Windows Update Management (Autopatch/WUfB/Intune)
Design and run Windows update management using Autopatch, Windows Update for Business, and Intune with rings, reporting, and rollback control.
Microsoft Intune Deployment & Optimisation
Design, deploy and optimise Microsoft Intune for consistent enrolment, policy enforcement, application management and compliance across modern device platforms.
Intune Remote Help Deployment
Deploy Microsoft Intune Remote Help with role-based access, conditional access controls, compliance checks, and auditable support sessions processes.
Endpoint Security Hardening (ASR, BitLocker)
Implement Windows endpoint security hardening using ASR rules and BitLocker through Intune to reduce attack surface without disrupting users.
Frequently Asked Questions
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