Detect, review, and remediate risky or inappropriate communications across email, Teams, and modern collaboration channels with privacy-by-design governance.
Microsoft Purview Communication Compliance helps organisations detect and address regulatory compliance risks and business conduct violations in day-to-day communications. It can identify potentially inappropriate content such as sensitive or confidential information, threatening or harassing language, and other policy violations, then route matches to human review so remediation is governed and defensible.
LW IT Solutions implements Communication Compliance as an operational capability, not just a set of policies. We design the policy architecture and scoping model, implement role-based access and separation of duties (administrators versus investigators/reviewers), and configure policies using Microsoft’s built-in classifiers and keyword matching. We then establish triage workflows, reviewer guidance, tuning feedback loops, and clear reporting so communications monitoring is effective, privacy-aware, and aligned to your organisational standards.
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Service Overview
Highlights
- Policy architecture and scoping: decide what to monitor, who is in scope (distribution groups), and which channels are included
- Privacy-by-design configuration: pseudonymisation, role-based access controls, investigator opt-in, and auditing
- Separation of duties: distinct responsibilities for policy configuration vs investigation/review workflows
- Policy implementation using built-in machine learning classifiers, keyword/phrase matching, and (where appropriate) sensitive information matching
- Reviewer workflow: triage queues, reviewer assignment, evidence notes, and consistent decisioning guidance
- Remediation and feedback loops: notify users, escalate, and take supported platform actions (for example, removing a message from Teams) under controlled governance
- Operationalisation: runbooks, reviewer training, governance cadence, and reporting
Business Benefits
- Reduce compliance and conduct risk by detecting inappropriate or risky communications early
- Improve consistency with documented reviewer guidance and repeatable triage workflows
- Support defensibility and privacy through RBAC, pseudonymisation by default, and audit logging
- Enable faster response and escalation to investigations by integrating with Audit, Insider Risk, and eDiscovery workflows
Typical use cases
- Detect and remediate harassment, threats, or profanity in Teams and email communications
- Monitor for inappropriate sharing of sensitive information in communications and escalate where required
- Support regulated communications monitoring with controlled review workflows
- Implement safe monitoring for high-risk or priority populations with clear governance and privacy controls
- Extend monitoring to additional supported channels and (where applicable) supported third-party apps used by your organisation
Objectives & deliverables
What Success Looks Like
- A governed monitoring programme aligned to your conduct policy, regulatory obligations, and privacy requirements
- Policies that detect relevant risk signals with a manageable review workload (pilot, tune, scale)
- Clear triage, investigation, and escalation workflows with documented decisioning and evidence handling
What You Get
- Communication Compliance design pack (policy architecture, scope model, governance and privacy controls, and operating model)
- Configured role groups and permissions aligned to separation of duties (admins vs investigators/reviewers)
- Configured Communication Compliance policies using agreed classifiers, keywords, and detection signals (pilot scope first)
- Reviewer workflow and guidance pack (triage process, decisioning guidance, evidence notes, escalation triggers)
- Reporting approach and operational cadence (review metrics, tuning schedule, and governance reviews)
- Admin runbooks and operational handover
How It Works
- Discovery and governance - define policy goals, privacy requirements, stakeholders, and escalation paths; confirm in-scope channels and users.
- Permissions and separation of duties - configure role groups and access controls; define administrator vs investigator/reviewer responsibilities.
- Policy design - select appropriate classifiers and matching methods; define scope using distribution groups and targeted rollout.
- Pilot and tune - validate detection quality, reviewer workload, and supported remediation actions; refine reviewer guidance.
- Scale and operate - expand scope, establish governance cadence, implement reporting, and integrate with investigations (Audit/Insider Risk/eDiscovery) where needed.
Engagement Options
- Communication Compliance Readiness Assessment - validate prerequisites, governance, and channels; deliver recommendations and backlog
- Starter Pilot Deployment - configure roles, one or two policies, and a pilot reviewer workflow for a controlled population
- Scale Programme - phased rollout of multiple policies and channels with tuning, reporting, and operating model
- Operate - ongoing tuning, reviewer support, policy expansion, and governance reporting
Additional Information
Prerequisites & licensing
Subscription requirements and feature availability vary by tenant and geography. Microsoft documentation notes that licensing and, for some non-Microsoft 365 AI interaction monitoring scenarios, pay-as-you-go billing may be required. We confirm licensing, supported channels, and rollout constraints during discovery and design your deployment to align with privacy and regulatory obligations.
- Define in-scope users (typically via distribution groups) and in-scope channels before building policies.
- Configure role groups and opt-in investigators/reviewers as part of the governance model.
- Confirm geographic availability and licensing prerequisites for your organisation.
Security & Compliance Notes
- Microsoft documents that Communication Compliance is built with privacy by design: usernames are pseudonymised by default and access is controlled with role-based permissions and audit logs.
- Microsoft describes that investigators are opted in by an admin and that policy matches are reviewed by humans; remediation actions are taken under reviewer control rather than automatically.
- Communication Compliance supports separation of duties between policy configuration and message investigation/review roles.
Common Bundles
Customers who use this service often bundle with these services
Insider Risk Management
Implement Microsoft Purview Insider Risk Management to detect risky internal activity, apply privacy controls, and establish repeatable investigation and response workflows.
Audit & Audit Retention
Search and retain Microsoft Purview unified audit logs to support forensic investigations, internal reviews, and compliance obligations across Microsoft 365.
Data Loss Prevention (DLP)
Policy-driven Microsoft Purview DLP detects and controls sensitive data across Microsoft 365 and endpoints, balancing protection with user productivity.
eDiscovery (Premium)
Configure Microsoft Purview eDiscovery Premium with defensible case setup, legal holds, collections, and review workflows for investigations and litigation support.
Frequently Asked Questions
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