Design and build Microsoft Sentinel SOAR automation that reduces manual effort, enforces consistency, and improves response times - with governance and health monitoring built in.
Security operations teams must handle a high volume of alerts and incidents with limited time, which makes repeatability and automation essential. Microsoft documents that Sentinel provides security orchestration, automation, and response (SOAR) capabilities, using automation rules and playbooks to increase SOC effectiveness and save time.
LW IT Solutions designs and builds Sentinel automation that is safe, governed, and maintainable. We identify high-value automation use cases, implement automation rules for triage and routing, and build playbooks based on Azure Logic Apps. We also implement operational safeguards: approvals where required, exception handling, and health monitoring so automations remain reliable in production and do not create unintended disruption.
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Service Overview
Highlights
- Use-case discovery: identify repeatable SOC tasks suitable for automation (triage, enrichment, notification, containment, ticketing)
- Automation rules: configure triggers, conditions, and actions to triage incidents and run playbooks consistently
- Playbook build (Logic Apps): create modular playbooks for enrichment, response, and workflow orchestration
- Integration patterns: connect Sentinel to Microsoft 365, Teams, ITSM/ticketing, threat intel sources, and other tools where appropriate
- Governance model: approvals, break-glass controls, exception handling, and change control for safe automation
- Observability: implement health monitoring for automation rules and playbook execution, and alert on failures
- Handover: runbooks, documentation, and training for analysts/engineers maintaining playbooks
Business Benefits
- Reduce manual effort and mean time to respond with consistent, repeatable workflows
- Improve response quality through standardised triage and evidence capture
- Reduce analyst fatigue by automating low-value, high-volume tasks
- Increase reliability with health monitoring, governance, and change control for automations
Typical use cases
- Automating triage of high-volume alerts to prioritise critical incidents
- Enriching incident data automatically from internal and external threat intelligence sources
- Routing alerts to the correct team or analyst based on rules and criteria
- Executing containment actions or notifications through predefined playbooks
- Integrating SOAR automation with ITSM systems for ticket creation and workflow management
Objectives & deliverables
What Success Looks Like
- A prioritised SOAR use-case backlog with clear ROI and operational impact
- Automation rules and playbooks implemented for agreed scenarios with governance safeguards
- Operational handover: runbooks, documentation, and monitoring so automations remain healthy
What You Get
- SOAR use-case assessment and prioritised backlog (value, effort, dependencies)
- Automation rule set design (triggers, conditions, and actions for consistent triage/orchestration)
- Playbook library (Logic Apps) for agreed scenarios, built modularly for reuse
- Integration configuration for agreed systems (Teams/ITSM/other tooling where applicable)
- Monitoring and health approach (execution logs, alerting on failures, and operational ownership)
- Runbooks + handover session (how to run, troubleshoot, change, and extend playbooks)
How It Works
- Discovery - confirm SOC workflow, pain points, systems to integrate, and approval requirements.
- Design - define triggers, conditions, governance, and playbook architecture (modular, reusable patterns).
- Build - implement automation rules and Logic Apps playbooks; add logging, error handling, and notifications.
- Pilot - run in controlled scope; validate outcomes, false positives, and operational impact.
- Operationalise - implement health monitoring, runbooks, and handover; establish change control for future updates.
Engagement Options
- SOAR Use‑Case Workshop (identify and prioritise the highest-value automations)
- Playbook Build Sprint (deliver a defined set of playbooks and automation rules)
- SOAR Programme (phased automation backlog delivery with governance and monitoring)
- Operate (ongoing improvement, health monitoring tuning, and new automation delivery)
Additional Information
Prerequisites & licensing
Microsoft documents that Sentinel playbooks are based on workflows built in Azure Logic Apps, and that additional charges may apply for Logic Apps usage. During discovery we confirm your integration scope, approval model, and the Logic Apps hosting approach so you understand operational cost and ownership.
- We confirm who can approve response actions and how to implement safe controls (manual approvals / governance rules).
- We design playbooks to be maintainable (modular design, clear naming, documentation, and error handling).
- We implement monitoring so failed runs are visible and actionable.
Common Bundles
Customers who use this service often bundle with these services
Sentinel Deployment & Integration
Deploy Microsoft Sentinel with structured data onboarding, workspace design, RBAC, and detection content so your SOC operates effectively and predictably.
Microsoft Teams Governance & Optimisation
Microsoft Teams governance defining policies, lifecycle management, naming, templates, reporting, and security alignment to control sprawl and support consistent collaboration.
Incident Response & Forensics
On-demand incident response and forensic triage to contain threats, preserve evidence, restore operations, and define practical improvements after incidents.
Incident Response & Forensics
On-demand incident response and forensic triage to contain threats, preserve evidence, restore operations, and define practical improvements after incidents.
Log Analytics Cost Optimisation
Reduce Microsoft Sentinel and Log Analytics costs through ingestion controls, table strategy, retention and archive while preserving security outcomes.
Frequently Asked Questions
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