Viva Engage

Build community and leadership communications at scale - governed Viva Engage networks, communities, and campaigns that strengthen engagement and reduce reliance on email.

Viva Engage is Microsoft’s community and social engagement platform for organisations, designed to support open communication, knowledge sharing, and community building. It enables communities, leadership communication, and broader engagement patterns that complement Teams chat by creating spaces for organisation-wide conversation and discoverable knowledge. Done well, Viva Engage improves transparency, strengthens culture, and reduces the load on email for announcements and discussions that benefit from wider visibility.

LW IT Solutions delivers Viva Engage as a practical rollout programme: define the communication and community model, configure the network and governance settings, design community architecture and moderation standards, and enable champions and leaders to use the platform effectively. We focus on sustainable engagement - not just turning the platform on - by aligning communities to real topics, establishing operational ownership, and providing guidance that supports safe, professional participation.

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Service Overview

Highlights

Structured community architecture and governance model
Moderation pack with escalation paths and admin guidance
Enablement materials for champions and leaders
Launch approach aligned to organisational priorities
Measurement and reporting approach to sustain adoption

Business Benefits

Improve organisation-wide communication beyond siloed Teams channels
Increase employee engagement through discoverable communities and interest groups
Enable leadership communications with controlled governance and moderation
Reduce reliance on email for announcements and discussions, freeing inbox capacity
Support sustainable adoption with defined measurement, reporting, and improvement processes

Typical use cases

Create knowledge-sharing communities across departments and functions
Enable leadership updates and company-wide announcements in a discoverable platform
Build interest or culture-based communities to enhance engagement
Replace high-volume broadcast emails with social collaboration channels
Support continuous engagement through reporting and adoption monitoring

Objectives & deliverables

What Success Looks Like

Improve organisation-wide communication beyond team-by-team chat
Create discoverable communities around knowledge, functions, and interests
Enable leadership communications with consistent governance and moderation
Reduce reliance on broadcast email by moving discussion into an accessible social platform
Establish measurement and an engagement cadence that sustains participation over time

What You Get

Viva Engage rollout plan: community model, governance standards, and launch approach
Community architecture: recommended initial communities, naming, and ownership
Moderation pack: guidelines, escalation paths, and admin/community owner runbooks
Enablement materials: quick-start guides, champion toolkit, and leader comms guidance
Measurement approach: KPIs, reporting rhythm, and improvement backlog for sustained adoption

How It Works

Discovery - confirm the organisation’s communication goals and the role Engage will play alongside Teams.
Design - define community architecture, governance standards, moderation model, and launch content plan.
Configure - align settings and prepare the initial community set with owners and moderation guidance.
Pilot - run an initial pilot with champions and leadership participation; gather feedback and refine.
Launch - execute a structured rollout with communications, leader engagement, and ongoing community support.
Sustain - establish reporting, community lifecycle management, and continuous improvement cadence.

Engagement Options

Pilot Deployment - test initial communities with select champions and leaders
Full Rollout - deploy configured communities organisation-wide with governance enforcement
Leadership Enablement - train executives and community owners on communication and moderation
Adoption & Optimisation - ongoing measurement, feedback, and community evolution support

Common Bundles

Customers who use this service often bundle with these services

Viva Connections
Viva Connections setup bringing your SharePoint intranet into Microsoft Teams with branded navigation, dashboards, and feeds designed for employee adoption.

Microsoft Teams Governance & Optimisation
Microsoft Teams governance defining policies, lifecycle management, naming, templates, reporting, and security alignment to control sprawl and support consistent collaboration.

SharePoint Intranet Design & Build
Design and build SharePoint intranets with clear information architecture, navigation, governance and launch planning that employees actually use.

Viva Workshops
Interactive Microsoft Viva workshops building understanding of modules, use cases, and adoption considerations for employee experience, communications, learning, and insights.

Modern Work Workshops
Facilitated workshops to improve Microsoft 365 collaboration, productivity, and adoption by aligning scenarios, behaviours, and priorities across teams.

Adoption Planning (End Users)
Plan end user adoption with structured communications, targeted training, champion networks, and measurement that supports confident use and sustained value.

Records Management
Implement Microsoft Purview records management with record declarations, regulatory records, disposition reviews, and governance so retention decisions remain auditable and defensible.