MDR/SOC Integration & Operating Model

Integrate Microsoft security tooling with your SOC/MDR provider and implement a practical operating model - so incidents are triaged, escalated, and resolved consistently.

Many organisations have strong security tools but weak operational integration - alerts go to the wrong place, ownership is unclear, and incident handling becomes inconsistent. Microsoft provides guidance and capabilities across Microsoft Sentinel and Microsoft Defender XDR to support incident creation, investigation, automation, and integration with broader security operations workflows.

LW IT Solutions helps you operationalise your Microsoft security investment by aligning tooling with people and process. We design the end-to-end incident handling model - triage, routing, escalation, response actions, and evidence handling - and implement the required integrations between Microsoft platforms and your SOC/MDR provider or internal SOC. The result is a run-ready operating model with clear SLAs, playbooks, and governance, so security outcomes are measurable and repeatable rather than dependent on individuals.

Talk through your requirements and leave with a clear next-step plan.

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Service Overview

Highlights

Clear ownership model across internal teams and external MDR providers
Defined severity and escalation model aligned to business impact
Integrated incident routing across Sentinel, Defender XDR, and ITSM where applicable
Playbooks focused on repeatable handling of common attack scenarios
Reporting that supports service reviews and continuous improvement

Business Benefits

Ensure security alerts are triaged and owned consistently across tools and teams
Reduce response delays through clear routing, escalation paths, and SLAs
Improve incident quality with defined evidence standards and handover points
Increase confidence in MDR/SOC outcomes through measurable reporting
Lower operational friction by aligning tooling, people, and process

Typical use cases

Organisations onboarding a new MDR or SOC provider
Microsoft Sentinel or Defender XDR deployments lacking clear ownership
Repeated delays or confusion during security incidents
Preparation for audits requiring evidence of incident handling
Mature security teams seeking clearer SLAs and reporting

Objectives & deliverables

What Success Looks Like

Create a clear, repeatable incident handling model across SOC and MDR providers
Align Microsoft security tooling with agreed triage and escalation workflows
Establish measurable SLAs and reporting for detection and response
Reduce confusion and delays during live incidents
Provide governance and documentation for sustainable security operations

What You Get

SOC operating model pack: RACI, severity taxonomy, triage workflows, escalation model, and evidence standards
Integration design: routing strategy, incident workflows, and system touchpoints (Sentinel/Defender/ITSM where in scope)
Playbook catalogue: incident response playbooks for priority scenarios (phishing, account compromise, endpoint malware, etc.)
Automation design rules: approval gates, exception governance, and health monitoring approach
KPI/SLA framework: what to measure and how to report it (MTTA/MTTR, backlog, false positives, etc.)
Handover workshop and runbooks for day-to-day operation

How It Works

Discovery - confirm tooling, SOC/MDR model, current workflows, and pain points; identify priority incident scenarios.
Design - define RACI, severity model, triage/routing, escalation, and evidence handling; design integrations and approvals.
Implement - configure workflows (as applicable), routing, notification patterns, and automation guardrails; document playbooks/runbooks.
Validate - run tabletop tests and controlled simulations for priority scenarios; refine based on outcomes.
Operationalise - establish reporting cadence, governance forums, and a continuous improvement backlog.

Engagement Options

Operating Model Design - define SOC roles, workflows, and SLAs without tool changes
Tool Integration - configure routing and workflows between Microsoft security tools and SOC/MDR
Full Integration Programme - operating model plus technical integrations and playbooks
Post-Incident Review - assess recent incidents and improve model, playbooks, and reporting

Common Bundles

Customers who use this service often bundle with these services

Sentinel Deployment & Integration
Deploy Microsoft Sentinel with structured data onboarding, workspace design, RBAC, and detection content so your SOC operates effectively and predictably.

SOAR Automation & Playbook Design
Design Microsoft Sentinel SOAR automation and playbooks that automate triage, enrichment and response, reducing analyst effort while improving incident consistency.

SOC Use-Case & Detection Engineering
Define SOC detection use cases and engineer Microsoft Sentinel analytics rules mapped to risk, reducing noise and improving incident focus.

Incident Response & Forensics
On-demand incident response and forensic triage to contain threats, preserve evidence, restore operations, and define practical improvements after incidents.