Extend AI-powered knowledge to customers and partners
Organisations seeking to provide intelligent self-service and interactive information access for customers and partners can use Copilot with Microsoft Power Pages to enable conversational AI on external websites. This service helps you plan user journeys, configure Copilot agents and integrate knowledge sources so visitors can ask natural language questions and get contextual responses without complex development. The result expands how people engage with your digital services.
Our service covers requirements gathering, portal design and Copilot integration with your underlying data and content so users receive relevant answers and guided interactions in real time. We configure authentication, security settings and governance around the portal to respect access controls and compliance requirements. After deployment you receive operational documentation, testing outcomes and recommendations for ongoing optimisation and usage analytics.
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Service Overview
Highlights
- AI-powered self-service portal built on Microsoft Power Pages
- Integrates with Copilot for secure knowledge retrieval
- Customisable branding, accessibility, and governance
- Improves customer and partner experience with 24/7 support
- Reduces call volumes and support overheads
Business Benefits
- Improve customer experience with self-service AI support
- Reduce support team workload and call centre volume
- Provide partners and customers with fast, accurate answers
- Ensure brand consistency and accessibility across devices
- Embed governance and compliance into external portals
Typical use cases
- Customer support portals with Copilot-powered FAQs and guidance
- Partner portals for policies, onboarding, and technical documentation
- Public-facing information sites with conversational search
- Reducing inbound queries by answering common questions automatically
- Piloting external Copilot use cases before wider rollout
Objectives & deliverables
What Success Looks Like
- Enable external users to ask natural language questions against approved knowledge
- Expose relevant information without granting direct system access
- Design clear user journeys for customer and partner self-service
- Apply governance so content remains accurate and controlled
- Establish a foundation that can be expanded with workflows or additional content
What You Get
- Requirements & discovery workshop
- Branded Microsoft Power Pages portal
- Copilot integration with your knowledge base
- Accessibility and compliance checklist implemented
- Governance model and usage policies
- Deployment plan and user guide
- Optional workflows via Power Automate for advanced scenarios
How It Works
- Discovery & Design - capture requirements, define user journeys, design portal branding
- Build & Configure - develop Power Pages portal, integrate with Copilot, configure security
- Test & Validate - accessibility, compliance, performance checks
- Deploy & Adopt - publish portal, provide client user guide, train support staff
- Operate - governance model, policy updates, roadmap alignment
Engagement Options
- Starter Portal - basic Copilot Q&A, branding, compliance baseline
- Scale Portal - knowledge base integration, multi-language support, advanced branding
- Enterprise Portal - multi-region portals, advanced workflows, complex governance models
- Operate - monthly updates, governance reviews, feature enhancements
Additional Information
Security & Compliance Notes
- Prompts are reviewed for compliance with data protection policies, sensitivity labelling, and retention rules. Governance is embedded with logging, approval workflows, and controlled prompt distribution.
Common Bundles
Customers who use this service often bundle with these services
Power Pages Delivery
Power Pages delivery for external portals, covering identity, Dataverse data models, security and deployment with governed operations at scale.
Copilot Studio Agent Build
Design and build Copilot Studio agents that connect data, systems and workflows to automate tasks and improve operational efficiency.
AI Safety, Governance & Risk
Implement practical AI safety and governance with policies, approvals, logging, data boundaries, and controls that reduce operational and compliance risk.
Copilot Studio Plugin Development
Custom Copilot Studio plugins connect Copilot to internal systems and APIs, enabling users to query data and trigger actions securely.
Copilot for Customer Service
Embed Copilot into customer service workflows to provide contextual guidance, draft responses, and faster, more consistent support across channels.
API & System Integrations
Design and implement API integrations connecting business systems with secure authentication, retries, logging, and supportable middleware patterns operations.
Frequently Asked Questions
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