Enable Teams Phone telephony with Microsoft 365
Microsoft 365 (Any) plus Teams Phone Enablement helps organisations adopt cloud telephony and integrate calling capabilities within their existing Microsoft 365 environment. This service supports businesses that need clear guidance on licensing, PSTN connectivity options and telephony configuration. Participants gain a tailored plan for enabling Teams Phone that aligns with their current Microsoft 365 licences and communications strategy.
During this enablement engagement we confirm your licensing entitlements for Teams Phone, define call routing models such as Microsoft Calling Plans, Operator Connect or Direct Routing, and establish number assignment and dial plan configuration. We also address telephony governance, emergency calling requirements and operational handover so your voice service is ready for use. Deliverables include documented configurations and next steps for adoption and support.
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Service Overview
Highlights
- Review Teams Phone licensing and entitlement options
- Define PSTN connectivity: Calling Plans, Direct Routing or Operator Connect
- Configure phone numbers, dial plans and policies
- Emergency calling and compliance readiness
Business Benefits
- Clarity on the right Teams Phone licensing for your business
- Structured telephony configuration aligned to needs
- Operational artefacts and documented settings
- Guidance on ongoing administration and support
Typical use cases
- Organisations adopting Teams Phone with existing Microsoft 365 plans
- IT teams needing telephony governance and configuration clarity
- Businesses replacing legacy phone systems with Teams telephony
- Teams planning PSTN connectivity and number provisioning
Objectives & deliverables
What Success Looks Like
- Confirm suitable Teams Phone and PSTN licensing model
- Define telephony connectivity and call routing strategy
- Configure phone number assignment and dial plans
- Establish emergency call handling and compliance settings
- Document enablement outcomes and handover operational guidance
What You Get
- Teams Phone licence and PSTN model review
- Call routing model definition and telco interface plan
- Configured dial plans, policies and number assignments
- Emergency calling and compliance configuration notes
- Handover documentation and next steps
How It Works
- Discovery of current Microsoft 365 licences and telephony needs
- Licensing and PSTN model selection workshop
- Telephony configuration in Teams admin centre
- Testing and validation of calling and emergency routing
- Documentation and operational handover session
Engagement Options
- Licensing and PSTN Scoping - Identify the right licences and PSTN choice
- Configuration Focus - Set up dial plans and calling policies
- Direct Routing Workshop - Integrate own telecom carrier
- Operator Connect Enablement - Connect certified carrier services
Additional Information
Prerequisites & licensing
Before this engagement begins, the following should be available:
- Existing Microsoft 365 tenant with appropriate base licences
- Administrative access to Microsoft 365 and Teams admin centre
- Clarity on user groups that require telephony services
- PSTN carrier details if using Operator Connect or Direct Routing
Security & Compliance Notes
- Telephony policies include call routing and consent settings
- Emergency calling addresses and compliance requirements are configured as part of setup
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Frequently Asked Questions
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