Managed patch and update operations for endpoints
Patch and Update Operations provides structured management of Windows updates for endpoints using Autopatch and Windows Update for Business. This service helps ensure devices receive quality, feature and security updates according to a controlled schedule and organisational policies. We assist with setup, monitoring, exception handling and reporting to reduce risk and support operational readiness across your estate.
Our team configures update rings and Autopatch groups, verifies deployment status and handles exceptions arising from compliance or compatibility issues. Each cycle includes reporting on update compliance, remediation guidance and confirmation of configurations aligned to governance requirements. Customers gain confidence that their update process is maintained and reviewed with clear operational artefacts.
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Service Overview
Highlights
- Update ring and Autopatch group configuration
- Monitoring of update compliance and exceptions
- Reporting on update deployment status
- Remediation and exception handling guidance
Business Benefits
- Reduced risk from missing security and quality updates
- Consistent update schedules across devices
- Clear visibility of update compliance
- Operational artefacts for governance and audit
Typical use cases
- Enterprises needing structured update deployments
- Teams adopting Autopatch for automated update operations
- Organisations using Windows Update for Business policies
- Managed service retainers requiring update lifecycle support
Objectives & deliverables
What Success Looks Like
- Configure update policies for Windows and supported workloads
- Manage deployment rings via Autopatch or WUfB policies
- Monitor update compliance and device status
- Handle exceptions and remediation workflows
- Provide monthly reporting and operational guidance
What You Get
- Configured update rings and Autopatch groups
- Compliance reporting for update deployments
- Exception and remediation notes
- Review session summary with actions
- Documentation of policies and status
How It Works
- Discovery of current update management state
- Policy design and Autopatch/WUfB configuration
- Deployment monitoring and compliance checks
- Exception handling and remediation guidance
- Reporting and handover documentation
Engagement Options
- Initial Assessment and Baseline Setup - Evaluate your current update policies and establish a baseline
- Managed Operations Monthly - Ongoing management of Autopatch/WUfB operations
- Exception Handling Focus - Targeted support for compliance issues and remediation
- Reporting and Review Sessions - Monthly reporting with executive overview
Additional Information
Prerequisites & licensing
To deliver this service we need the following prerequisites:
- Devices enrolled in Microsoft Intune
- Appropriate licensing for Autopatch or WUfB policies
- Defined organisational update policy preferences
- Access to update compliance telemetry
Security & Compliance Notes
- Update policies are aligned to your governance and compliance standards
- Access controls to update configurations follow least privilege principles
Common Bundles
Customers who use this service often bundle with these services
Windows Update Management (Autopatch/WUfB/Intune)
Design and run Windows update management using Autopatch, Windows Update for Business, and Intune with rings, reporting, and rollback control.
Windows Autopilot & Device Lifecycle
Standardise Windows provisioning and refresh using Autopilot with consistent join strategies, app baselines, and lifecycle processes that reduce effort.
Intune Add-ons & Trials Management
Assess, trial, and operationalise Microsoft Intune add-ons with clear pilots, licensing alignment, and governance mapped to real endpoint scenarios.
Microsoft Intune Deployment & Optimisation
Design, deploy and optimise Microsoft Intune for consistent enrolment, policy enforcement, application management and compliance across modern device platforms.
Defender for Endpoint (EDR)
Deploy and operationalise Defender for Endpoint with phased onboarding, tuned policies, and clear triage workflows across managed device estates.
Endpoint Security Hardening (ASR, BitLocker)
Implement Windows endpoint security hardening using ASR rules and BitLocker through Intune to reduce attack surface without disrupting users.
Endpoint Role Segmentation
Define endpoint roles and apply policy tiers so apps, security controls and updates deploy predictably across Intune-managed estates.
Intune Endpoint Privilege Management (EPM)
Implement Intune Endpoint Privilege Management to reduce standing local admin rights using controlled elevation, auditing, pilot rollout, and governance.
Documentation Packs & Runbooks
Create professional documentation packs and runbooks that make deployments, migrations and daily operations supportable, auditable and consistent teams.
2nd–4th Line Support (On‑Demand or Retainer)
Senior escalation support for complex Microsoft cloud incidents, providing rapid diagnosis, safe remediation, and clear handover through on-demand or retainer models.
Frequently Asked Questions
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